Frequently Asked Questions

Shopping on lawrencejewelleryco.com is simple and secure. Once you have selected the item you would like to purchase, click on the ‘My Selection’ button to place it in your shopping bag. Follow the instructions during the checkout process to complete your order.

At the end of the checkout process, you will be asked for your payment information, after which your order will be confirmed.

You may also order Lawrence Jewellery products over the phone, by calling at +852 2722 0789 or +852 2722 0884, or by email at lawtradco@gmail.com. For all other contact methods, visit our Client Care page. Our team is available to help you from Monday to Friday from 10am to 7pm GMT+8 and Saturday 10am-2pm GMT+8. Closed on Public Holidays.

Yes, it is safe to order on lawrencejewelleryco.com. We use industry-standard encryption technologies when transferring and receiving client data exchanged with our site server. At Lawrence Jewellery we always respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.

No. A wider selection of Lawrence Jewellery products are available at our boutique. If you wish to purchase a product that is not shown on our website, please contact our Client Care team.

We reserve the right to change prices and delivery costs at any time without prior notice. The price listed on the day of purchase is what you can expect to be charged.

We check product and delivery costs regularly to ensure they are correct at the time the information is being entered into our system or communicated to you. However, despite frequent checking, it is always possible that products or delivery costs may be incorrectly priced. If a product or delivery cost is incorrectly priced in your order, we will contact you as soon as possible to flag this error. Should the contact details you provided during the order process be incorrect and we are unable to contact you, we will automatically cancel your order and send you written notification. If our system accepts and processes your order where a pricing or delivery cost error occurs, we reserve the right to cancel the supply of the product and refund you any sums paid.

If, in between placing your order and sending you email confirmation of your order or shipment, there is a change to any applicable laws, the taxes associated with your order may change. Should this change be an increase, we will contact you and request that you reconfirm your order.

Lawrence Jewellery currently accepts the payment methods below:

Visa

American Express

Mastercard

Cash

For more information on payment methods, please contact our team on +852 2722 0789 or +852 2722 0884 or please use the online chat function. For all other contact methods, visit our Client Care page.

Unfortunately, we currently only accept one payment method per order. We recommend that you make a separate order per purchase if you wish to order multiple items with different payment methods.

No. Unfortunately, once your order has been completed, it is not possible to change the payment or delivery method.

If you are purchasing goods for delivery to an international address, we deduct Hong Kong VAT (where applicable) from the product price and you are responsible for any relevant taxes, customs and duties on the order, in accordance with the relevant country’s import laws.

Your order confirmation, delivery notification and invoice will be sent via email, to the address provided during checkout.