Question 1

How do I order on lawrencejewelleryco.com?

Accepted Answer

Shopping on lawrencejewelleryco.com is simple and secure. Once you have selected the item you would like to purchase, click on the ‘My Selection’ button to place it in your shopping bag. Follow the instructions during the checkout process to complete your order.
 
At the end of the checkout process, you will be asked for your payment information, after which your order will be confirmed.
 
You may also order Lawrence Jewellery products over the phone, by calling at +852 2722 0789 or +852 2722 0884, or by email at lawtradco@gmail.com. For all other contact methods, visit our Client Care page. Our team is available to help you from Monday to Friday from 10am to 7pm GMT+8 and Saturday 10am-2pm GMT+8. Closed on Public Holidays.

Question 2

Is it safe to order on lawrencejewelleryco.com?

Accepted Answer

Yes, it is safe to order on lawrencejewelleryco.com. We use industry-standard encryption technologies when transferring and receiving client data exchanged with our site server. At Lawrence Jewellery we always respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.

Question 3

Are all Lawrence Jewellery products available for purchase online?

Accepted Answer

No. A wider selection of Lawrence Jewellery products are available at our boutique. If you wish to purchase a product that is not shown on our website, please contact our Client Care team.

Question 4

Can prices change after you browse or checkout?

Accepted Answer

Yes. Prices and delivery charges may change anytime without notice. Checkout price only. If a pricing error appears, you will be contacted before your order is processed.

Question 5

What payment methods does lawrencejewelleryco.com accept?

Accepted Answer

Lawrence Jewellery currently accepts the payment methods below:
 
Visa
American Express
Mastercard
Cash
For more information on payment methods, please contact our team on +852 2722 0789 or +852 2722 0884 or please use the online chat function. For all other contact methods, visit our Client Care page.

Question 6

Can I use two different credit cards for a single order, or can I use two different payment methods for the same order?"

Accepted Answer

Unfortunately, we currently only accept one payment method per order. We recommend that you make a separate order per purchase if you wish to order multiple items with different payment methods.

Question 7

Am I able to change my payment or delivery method after I have submitted my online purchase?

Accepted Answer

No. Unfortunately, once your order has been completed, it is not possible to change the payment or delivery method.

Question 8

Will I be charged import tax on my Lawrence Jewellery purchase?

Accepted Answer

If you are purchasing goods for delivery to an international address, we deduct Hong Kong VAT (where applicable) from the product price and you are responsible for any relevant taxes, customs and duties on the order, in accordance with the relevant country’s import laws.

Question 9

How will I receive a receipt for my Lawrence Jewellery order?

Accepted Answer

Your order confirmation, delivery notification and invoice will be sent via email, to the address provided during checkout.

Question 10

Can I cancel my online order?

Accepted Answer

Contact Client Care as soon as possible. Once processing starts cancellation may not be possible.

Frequently Asked Questions